Terms & Privacy
Last updated: September 2026
About TruLocal
TruLocal is a residents-only digital membership card for local communities. Members pay an annual fee to access offers from participating businesses in their area.
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By applying for a TruLocal membership, using a TruLocal card, or taking part as a business partner, you agree to these terms.
Membership
TruLocal membership is currently R149 per year.
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Membership is personal to the approved member and may not be shared, copied, transferred or used by another person.
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Each member receives a digital card with a QR code. Participating businesses may scan the QR code to check that the membership is active and that the card belongs to the person using it.
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TruLocal reserves the right to pause, cancel or refuse a membership if the card is misused, shared, copied, fraudulently obtained, or used in a way that goes against the purpose of the membership.
Offers
TruLocal offers are provided by participating businesses.
Each business sets its own offer, terms, conditions, valid dates and availability. Offers may change, pause or end at any time.
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Members must show their active TruLocal card before paying, ordering or booking. Businesses are not required to apply an offer after payment has already been made.
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Offers may be subject to conditions such as selected days, booking essential, minimum spend, once per member, once per month, subject to availability, or not valid with other promotions.
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TruLocal aims to keep offer information accurate, but we cannot guarantee that every offer will always be available.
Business partners
Businesses choose their own TruLocal member offer and are responsible for honouring the offer according to the agreed terms.
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TruLocal may list participating businesses and offers on the website, social media, WhatsApp updates, printed materials or other TruLocal channels.
TruLocal does not guarantee a specific number of customers, bookings, sales or enquiries.
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Either TruLocal or the business may request to update, pause or end an offer.
Payments
Membership fees are paid to TruLocal.
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Membership fees are generally non-refundable once the digital card has been created and sent, unless TruLocal decides otherwise.
Personal information and privacy
TruLocal collects personal information only for the purpose of managing memberships, business partnerships, offers, communication and card verification.
This may include your name, phone number, email address, area, photo, membership number, payment confirmation, application details and communication with TruLocal.
Member photos are used so participating businesses can confirm that a TruLocal card belongs to the person using it.
Personal information is handled in line with the Protection of Personal Information Act, 2013, commonly known as POPIA.
We will not sell your personal information.
We will only share the information needed to run the membership system. For example, when a business scans a TruLocal card, they may see basic verification details such as the member photo, membership status, membership number and expiry date.
Communication
By applying for TruLocal membership or partnering as a business, you agree that TruLocal may contact you about your application, membership, offers, renewals, partner updates and important service information.
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You may ask us to stop sending non-essential updates at any time.
Website and social media
Information on the TruLocal website and social media pages is provided for general information only.
We try to keep details accurate and up to date, but errors may happen. Please check offer terms before visiting, ordering or booking.
Contact
For questions about membership, offers, your card or your personal information, please contact TruLocal on WhatsApp:
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079 381 5250